CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at info@ellemired.com

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FAQ

 
What is your shipping Information?
 

Shipping is available on all orders FREE OF CHARGE to the continental United States via USPS. Orders Outside of US will be FREE OF CHARGE for all orders over $75 US. We try to ship orders out the same day if placed before 3pm EST or within 24 hours (Monday-Friday). 

 

What are your Terms of Use?
 

Terms of Use

 

 

Your Acknowledgement

 

By visiting, browsing and/or purchasing on this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations.

Please do not use ellemired.com  if you do not agree to these terms.

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Minors & Family Members

 

ElleMired Couture is not responsible for any purchases made by a minor or family member with the credit card of another person or family member. Parents or guardians are responsible for any unauthorized use or purchases made by a minor. ElleMired Couture is not responsible for any refunds, returns or disputed credit card charges related to a purchase by a minor.

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Legal Information 

 

©2016 ElleMired Couture reserved. 

ellemired.com is a trademark of ElleMired Couture. 

All other trademarks, photos, product names, and company names and logos appearing on the ellemired.com web site are the property of their respective owners. 

 

How is your returns policy?
 

ElleMired makes a commitment in offering the highest quality merchandise. If you are not fully satisfied with your purchase, return the unused item within 10 days from the day the item is shipped out and we will provide you with an Internet store credit, or exchange, less shipping costs. 

If you received complimentary shipping a fee of $12.00 will be deducted. Please do not return any sale merchandise as you will not be given a store credit as all sale items are final sale. Any sale items returned to us will be refused and returned to sender.

For items received past the 14 days there will be a 20% restocking fee . Items received after 30 days will not be accepted back. Please note returns for exchanges,etc. the purchaser is responsible for shipping charges. The order must be returned with all the original packaging, including the original invoice.

All returns and exchanges must be sent back in their original packaging, all original tags must be attached, accompanied by a receipt. 

Merchandise must be unworn and original condition that it was received. Damaged goods due to client negligence or items without their tags will not be accepted for return or exchange. 

ElleMired Couture reserves the right to deny any exchange or return that does not meet our requirements. Any denied return or exchange will be sent back to the customer. 

All Handbags, Belts, Shoes, Accessories, Jewelry, and Sale Items are Final Sales Only. 

Exchange and return policies are subject to change without notice. 

•All Purchases of Sale Items Discounted up to 60% can be exchanged for a different size, if available.

•All Purchases Of Sale Items Discount to 70% Are a Final Sale and Cannot Be Returned Or Exchanged. 

•All Returned Items Will Be Given An Internet Store Credit Only, No Exceptions. 

•All Handbags, Belts, Shoes, Accessories, Jewelry, And Sale Items Are Final Sales And Cannot Be Returned Or Exchanged. 

•We strongly advise that you insure your return and get proof of delivery in the event your package is lost in transit. 

For additional information email questions to: info@ellemired.com

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Please be sure your order id is visible on the outside of your return, which is located on your order invoice at the top of the page. We strongly advise that you insure your return and get proof of delivery in the event your package is lost in transit. 

What is your store policy?
 

Item Availability

 

While we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

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Pre-Order Policy

 

When purchasing a Pre-Order item, this product is reserved especially for you. Since your item is reserved, your credit card is charged for the full amount at the time your order is placed with us at shopellemired.com. We ship out your order the same day it arrives to our store. The delivery date that is provided is only an estimated shipping date. We cannot guarantee delivery dates for preorder items due to unforeseen delays by the manufacturers. Preorder items are sold on a first come first serve basis. If for some reason we cannot fill your order we will issue a full refund. We will accept cancellations on preorder items but you will only be given online store credits that can be used on future purchases (we will not give refunds). 

•Coupon codes for discounts are not Valid and cannot be applied to pre-order items. This is clearly specified on the checkout page in Red where you input Coupon Codes in the box. 

•Please note: Our shopping cart Coupon Discount Code Box cannot distinguish Pre-Order items. Therefore, if code is inserted, it will accept the discount. This is why we clearly state that we will not accept a Coupon Code discount on Pre-Order Items. 

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Online Store Credit

 

Internet Credit is only Valid for 12 months from date of return.

•To use your online internet credit, simply place a new order online and when in checkout, select "Order By Phone" in the payment method. Then in the "Customer Notes" section write "Apply Internet Credit." The order total will be adjusted once we receive your new order. 

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Cancellations

 

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

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Coupon Code Restrictions

 

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

Coupon codes cannot be applied to Pre-Orders.

Coupon codes cannot be applied to Sale items.

Coupon codes cannot be combined. 

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Final Sale Items 

 

All Purchases Of Sale Items Are Final. We will attempt to exchange a Sale item for a different size if available. Otherwise, there will be No exceptions. 

The following are FINAL SALE items and cannot be returned or exchanged:

 

•Jewelry 

•Accessories 

•Sale Items 

•Shoes

•Handbags

•Belts

 

 

Do you provide International delivery?
 

•We ship international outside orders only via USPS Express Mail International® and UPS International. 

•Delivery time is 5-7 Business Days for USPS Express Interntional. 

•Delivery time is 2-4 Business Days for UPS International. 

 

Risk of loss for the merchandise you have ordered that is shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information, as Customs policies vary from country to country. Additionally, when ordering from ellemired.com, you are the importer and must comply with all laws and regulations of the destination country.